CA Study Shop – Return & Refund Policy

RETURN POLICY

Last updated October 21, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return/refund/cancellation policy.

CANCELLATION

Order once placed can be canceled only if –

a. Placed before 3:00 PM – Then same day by or before 8 PM.
b. Placed after 3:00 PM – Then by or before 12:00 PM of next day.

The student should convey about order cancellation by either contacting at Phone No. +91-82691-77887 or by emailing to [email protected] Only if students convey over given contact details within the given time frame above, we will be able to cancel the order then.

In case of Lectures Order – If the order is cancelled before 7 days but after time as mentioned above then cancellation charges of Rs. 200/- will be levied (along with payment gateway charges if the student has paid over the website). If an order is cancelled (in this case faculty consent is required as well for cancellation) anytime before activation of key and after 7 days then charges of Rs. 400/- will be levied (along with payment gateway charges if the student has paid over the website). The above charges are flat and irrespective of the order amount.

In case of Books Order – Please check the Returns section below.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. This Return Policy isn’t applicable for Orders having BOOK ONLY that is books order. In case of books, Return is only possible for damaged books. If wrong book is purchased or for any other reason student want to return the book, in that case return will not be accepted under any circumstances.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in  its original packaging, and mail your return to the following address:

Concerned Coaching Institute (Address)

Students will be provided the address of the concerned coaching institute by CA Study once students intimate us regarding the return of a product.

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Refunds will be processed to the same source which is being used at the time of placing the order.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Lectures already activated on PC/ Laptop or Mobile.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 82691-77887

[email protected]

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